Questions and Answers
How does Cleaners Portsmouth work and what do I do if the weekly cleaner does not show?
We select a cleaner for you from our database of cleaners whom you then employ direct. Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.
You’ve probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. With our agency, you simply call us and we can send you another cleaner within days.
How soon can I have a regular cleaner start?
If you wish to take on a cleaner, call Cleaners Portsmouth on 0800 072 0677 and we’ll visit you by appointment to register you with the agency. Allow a few days to book the appointment with us, after which a cleaner will be allocated to you.
What happens if the domestic cleaner does not turn up or I go away?
If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you can claim a No Charge Period for time missed. We provide you with Worker Earnings Receipts to log hours worked and money paid to your cleaner. If there are gaps, send us the receipts and we’ll adjust your account to reflect any time missed.
What do I do if the house cleaner is not to my requirements?
Tell us and we will allocate a replacement.
Is there insurance cover for damage done by the cleaner?
Yes, there is cover for major damage over the value of £100 (e.g. damage to a carpet or a valuable ornament). You are responsible for the first £100 of any claim.
Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas. There is no cover for any work the cleaner may do outside the home – only for cleaning and ironing work IN your home.
Can you supply references for your cleaners?
Each cleaner comes with two written references, one of which should be for previous cleaning work – plus we get REGULAR feedback from their other Cleaners Portsmouth clients. We make regular Service Calls on all our existing clients and the feedback from these are added to the cleaner’s portfolio of cleaning references.
What do I do if I want to terminate?
Your contract continues up to the end of each quarterly payment period – so the minimum term is one quarter. If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one months notice, to take effect at the end of a quarterly payment period. You must cancel your mandate direct with your own bank at the same time.
What training do you give your honest and reliable cleaners?
We supply every cleaner with a comprehensive cleaning handbook including the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down).
Each cleaner is made aware of the standard required from a SelClene cleaner; these are the ground rules for their association with you, our client, and us.
We also train in colour coding & hygiene – this is where we encourage the use of different colour cloths to differentiate between toilet areas and kitchen / food preparation areas as well as basic Health and Safety.
Once you take a cleaner on, however, they become your direct employee. You will need to show them the use of your own particular equipment (e.g. emptying your vacuum cleaner) and make sure they are familiar with your particular requirements.
You will need to instruct your cleaner in the specific tasks you wish them to do for you. We provide a Task Sheet (a check-list) for this purpose.